Vacature Quality Manager ǀ FT ǀ Business Unit

Quality Manager FT Business Unit Northern Europe, Hoofddorp

Head Office

Noord-Holland

Hoofddorp

The Netherlands

We are looking for a Quality Manager for our Quality Department Business Unit Northern Europe. In this role, you will be reporting directly to the Strategic Director of Quality responsible for the Business Unit Northern Europe.

Minor Hotels is a global hospitality group with over 540 hotels, resorts, and residences in 56 countries worldwide. Together, we're accelerating our pace to unlock new business opportunities and achieve ambitious milestones through the eight hotel brands that comprise the entire portfolio: Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and Tivoli.

Minor Hotels operates in 54 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. With dynamic plans to expand existing brands and explore strategic acquisitions throughout opportunistic markets, Minor Hotels pursues a vision of a more passionate and interconnected world. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide.

As a Quality Manager, your main responsibilities are:

• Support the implementation of BU Northern Europe Quality Plan and of Quality brand standards, procedures, projects, online tools and trainings to achieve the Corporate Quality Targets
• Be in daily and direct contact with our hotel teams at every level, listening to them actively, being empathetic and solving their doubts
• Support the effective communication & implementation of specific Quality projects, being perfectly aligned within all the layers of the company (Corporate - BU - Hotel - Customer)
• Perform quality audits in the hotels by experiencing the entire guest journey
• Make analysis on hotels performance (MINOR Hotel Group and Competition), being able to identify key Focus Hotels who need QA improvements, supporting and coordinating the implementation of Quality Action plans per hotel
• Participate in periodical meetings to monitor the Quality performance and make presentations and reports for BUNE Quality Department
• Celebrate hotel teams' Quality success, making them feel proud about their job, and recognizing hotel team members' best attitudes - Be the best example by putting the guest first, programming, and implementing ideas to surprise them every day by touching their emotions to stimulate positive reviews.

Who are you?

• The ideal candidate has experience as a senior head of department or as a (deputy) Hotel Director.
• You have a professional level of English and a good level of one of the following languages is required: German, Dutch or French.
• Besides this, you have a good knowledge of the most common Windows applications.
• You are flexible and will be required to travel minimum of 50% of the time to various locations within the Business Unit Northern Europe. When you are not travelling, you will be required to work from our office in Hoofddorp.
• You are structured and organized, with a strong eye for detail.
• You are open-minded (in terms of different countries and cultures).
• You are guest-orientated and have strong communication and listening skills.

What will we offer you?

In this position, you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe. We understand that people make a difference, and this is conveyed in our excellent working conditions:

• A yearly bonus based on your personal targets and the results of Minor Hotels
• Laptop and phone
• University: excellent training & (international) development opportunities.
• Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
• Unique in the hospitality industry: a year-end bonus for every employee with a minimum of 50% of your monthly salary.
• Explore our Minor brands and enjoy our hotels worldwide with our special employee rate.
• Invite your friends and family for city trips to all our hotels worldwide and receive a 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
• We care for your health and therefore offer discounts on collective health insurance and financial services, a "bike plan", and discount at various gyms!
• Enjoy special discounts on a variety of (web) shops and leisure activities on our employee benefits portal.

Functie:	quality manager ft business
Startdatum:	19-05-2024
Ervaring:	Ervaren
Educatielevel:	HBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

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